Shipping policy

Shipping & Delivery

We offer FREE shipping worldwide on all orders over $100.

Please allow 2–5 business days for your order to be processed before dispatch.

Estimated Delivery Times (after dispatch)

  • Australia: 7–14 business days

Delivery times are estimates only and may vary depending on location, customs clearance, carrier delays, and seasonal demand.

During peak periods or holidays, please allow additional time for dispatch and delivery.

If you have questions about your order, please contact us via the contact details provided on our website.

Lost or Missing Shipments

Once your order has been dispatched from our warehouse, responsibility for delivery transfers to the courier.

If your shipment is delayed, missing, or marked as delivered but not received, please contact us as soon as possible so we can assist with a courier investigation.

Please note:

  • Delivery delays caused by carriers or customs are outside our control

  • We are not responsible for packages marked as delivered to the address provided at checkout

  • Claims may require confirmation from the courier before resolution

Where applicable, we may assist with a replacement or alternative resolution at our discretion.